Billing Questions

NOTICE TO ALL PATIENTS:

Please contact our office's billing department at 404-851-1766 with any questions or concerns for billing statements dated before March 1, 2024

Posted 4/25/2024.

Who do I call with questions?

We welcome your questions. Please contact Professional Billing, Inc. PBI (our billing service) at 866-799-2649 between 8:30 A.M. and 4:00 P.M., Eastern Standard Time.

For additional billing questions, please contact our office at (404) 851-1766.

Why have I received a bill?

Your physician took a sample of skin (a biopsy) from you and sent it to our laboratory for diagnosis. This bill is for the histologic interpretation (diagnosis) of your biopsy or excision. We are an independent laboratory, not associated with your clinician’s office and they do not bill for our services.

Why have I received multiple statements for the same charge amount?

If you visit your physician and have biopsies or excisions performed on different dates, it is possible that you will receive multiple bills for the same charge amount. We have a standard charge for a biopsy, so please check the date of service on the statement to help differentiate the different procedure charges. The account number will be the same for each date of service.

Why was my insurance not filed?

We are happy to file insurance for all of our patients. In some instances we do not have sufficient information to correctly file a claim. Please call PBI (our billing service) with the correct information at 866-799-2649 to have your claim filed within 24 hours.

Can I view my account online?

You can access and view your account online at https://www.epayitonline.com/p.... You will need your Code ID and Access # from your statement.

Can I pay by credit card or Health Savings Account?

We accept Visa, MasterCard, Discover, and American Express. You can pay by calling the phone number that appears on the bottom of your statement or online.

How can I pay online?

You can pay online at https://www.epayitonline.com/p... You will need your Code ID and Access # from your statement.

May I pay by check?

Yes. Please mail your personal check to:

Finan Templeton Dermatopathology Associates

2001 Assembly St.

Suite #104

Columbia, SC 29201

Please be sure to include your account number and patient name on your check.

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